NARA Survey on Customer Research Agenda

Dear NCH Member,

The National Archives and Records Administration (NARA) is developing a draft Customer Research Agenda to guide the agency’s customer research and service improvement efforts in the future. The plan will center on identifying the wants, needs, and expectations that individuals, organizations, and communities have when interacting with the National Archives. NARA is soliciting feedback on which of the customer research questions are the most important, which don’t make sense, and which are missing.

Please feel free to share it with your members.

Here is a link to the survey page on NARA's website. The deadline to submit comments is October 28. If you have any questions or concerns, please let me know. 

All the best,


Lee White
Executive Director
National Coalition for History
Note: During the COVID-19 pandemic, I am working remotely. If you need to reach me, please send an email and I will get back to you as soon as possible. Thank you.

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